A new survey from retail strategy firm Kurt Salmon demonstrates that e-commerce retailers areunder increasing pressure to process and ship holiday orders quickly. In addition, a greater number of retailers plan to offer free shipping during the holiday season or year-round.
With the boom in ecommerce sales during the holiday season of 2013, businesses, 3PLs, and shipping companies were overwhelmed by the high flux of orders coming in from online sales, and they were unable to meet consumers’ demands. They weren’t able to predict just how much that could change their business model. This year, know what to expect. Here are a few data points you can measure to know what ecommerce will look like this year.
When you’re in the business of constantly loading and unloading trucks throughout the day, it becomes very apparent that the way you load things into a truck can make unloading them either very efficient, or a terrible experience. If you’re new to loading and unloading, there are a few things to remember; some of which are common sense, and others may be foreign concepts.
While shipping regulations for trucks and truck drivers are federally controlled, drivers still often must stop at weigh stations immediately, or soon after, crossing a state line. States generally won’t have different regulations, but they might require authorization and, if nothing else, trucks must be weighed and sometimes inspected, and Hours of Service log books will get checked.
Reverse logistics are often an animal that no company particularly wants to handle, but for anyone in ecommerce, it’s necessary. No matter how efficient you are at picking the correct items, packaging well, and shipping, there will always be customers who decide to return an item for one reason or another. And reverse logistics aren’t necessarily cheap. They’re an added cost that must be factored in to ecommerce budgets.