Retailers are entering uncharted territory with ecommerce fulfillment. Customers have always wanted the best products for their dollar, but now they also expect the best delivery service. Teaming up with an experienced 3PL can help you meet the demands of your customers 24/7.
Your break times throughout each day are critical for your wellbeing and for your ability to work accurately and, most important, happily. Your team and coworkers need to make use of their break times, too, even when there’s more to be done—more that could get accomplished. When we allow our brains and bodies short periods of rest or meditation during the workday, we increase our attention span and our attention to detail, which makes customers happy to do business with us.
When you break it down, logistics fall onto the employees. They’re the ones who are picking, packaging, kitting, unloading, and doing every other job imaginable in the warehouse. A lot of responsibility rests on their shoulders to do their jobs correctly. To really make logistics smooth, your employees have to work together like a well-oiled machine.
Todd Lough—Director of MKM’s Store Delivery in Ohio, Pennsylvania, and West Virginia—works to keep his customers at ease, assuring them their product will arrive exactly when planned so they don’t have to worry about that part of their business. They shouldn’t have to worry about distribution. By collaborating with the upper management of his clients, as well as their store managers, he’s able to oversee the entire process, from shipment to delivery. That’s why he encourages prospective customers to tour his site and to see the equipment and processes, so they can have full confidence in MKM’s ability.
From the bottom up, every player involved with the work MKM does to meet the needs of our clients is critical. Take, for example, the pickers who ensure that orders are accurately filled, neatly packaged, and correctly labeled. The pickers at MKM truly accomplish great work. Here are some of the reasons why.
Giorgio Guglielmi is the Vice President of Store Delivery for MKM. He mitigates truck breakdowns and delays, and ensures drivers are professional and punctual. On top of that, his main concern is getting the job done for the customer—no matter what it takes. He began his over ten-year relationship with MKM in the warehouse where he learned the importance of getting trucks loaded, on the road, and to their destination without hiccup or delay.
The trucking industry has changed over the last couple years due to massive layoffs, a lack of available drivers, and a shift from long routes to more local routes. With these changes, retailers are seeing changes in the way drivers operate and how they conduct business. Now, more is expected from drivers, they play a larger role in B2B and B2C, and new regulations are in place that might affect their delivery. Here’s a run-down of how these changes affect drivers and what you should expect.
Beth Frank has played a huge role on MKM’s team now for over 20 years—21 years in July, specifically—and it all started at a Carmel, Indiana, restaurant where she worked as a server, when she met Bill Hurley, MKM’s CEO. Since then, she’s seen a lot of change occur on the administrative side of things, but still remembers how, at each level of growth, MKM has always been dedicated to service.
Topics: Customer Service