We’re always talking with our clients about ways to improve their operations. For example, we’re often asked how to reduce the number of returns or the best ways to manage inventory. Regardless of where improvements are needed, the insight we gain and the recommendations we make are rooted in data. And that data almost always comes from KPI’s.
Product returns are one of the biggest contributing factors to loss. If too much product ends up back on your shelves, it can mean that your customers aren’t happy with their interactions with your company or your products. And too many returns create overwhelmed warehouse operations, in addition to losing potential profits.
Retailers, we’re entering uncharted territory in ecommerce fulfillment. Consumers today have higher expectations for their customer experience than ever, and it’s up to you to meet them. How can you stay ahead of the curve and keep your customers happy?
We’re excited to put the MKM spotlight on one of our new ecommerce fulfillment clients, the Experience Music Project (EMP) Museum Shop. The EMP Museum Shop has a great ecommerce site offering niche pop culture gifts for geeks and rock ‘n’ roll fans alike: think Nirvana, Star Wars, and Doctor Who. Online consumer orders from the EMP Museum Store ship directly from MKM ecommerce fulfillment centers.
Every year, the holidays tend to make things busy in retail stores and warehouses across the country. There’s an upswing in activity just from people buying and shopping for gifts, both in stores and online. Usually, warehouses and distribution centers are able to plan accordingly for these upswings, because they’re consistent every year.
A new survey from retail strategy firm Kurt Salmon demonstrates that e-commerce retailers areunder increasing pressure to process and ship holiday orders quickly. In addition, a greater number of retailers plan to offer free shipping during the holiday season or year-round.
Without a doubt, staffing during the holiday shopping season can become difficult while you try to meet a rise in orders, cover for staff on vacation, and balance full-time employees and temporary employees. Further training is involved, scheduling becomes an algorithm, and—most importantly—you’re being put to the test by your customers. But what happens after the rush? Here are a few tips to consider when the holiday rush is over and you need to reconfigure your scheduling.
With the boom in ecommerce sales during the holiday season of 2013, businesses, 3PLs, and shipping companies were overwhelmed by the high flux of orders coming in from online sales, and they were unable to meet consumers’ demands. They weren’t able to predict just how much that could change their business model. This year, know what to expect. Here are a few data points you can measure to know what ecommerce will look like this year.