A new survey from retail strategy firm Kurt Salmon demonstrates that e-commerce retailers areunder increasing pressure to process and ship holiday orders quickly. In addition, a greater number of retailers plan to offer free shipping during the holiday season or year-round.
Without a doubt, staffing during the holiday shopping season can become difficult while you try to meet a rise in orders, cover for staff on vacation, and balance full-time employees and temporary employees. Further training is involved, scheduling becomes an algorithm, and—most importantly—you’re being put to the test by your customers. But what happens after the rush? Here are a few tips to consider when the holiday rush is over and you need to reconfigure your scheduling.
With the boom in ecommerce sales during the holiday season of 2013, businesses, 3PLs, and shipping companies were overwhelmed by the high flux of orders coming in from online sales, and they were unable to meet consumers’ demands. They weren’t able to predict just how much that could change their business model. This year, know what to expect. Here are a few data points you can measure to know what ecommerce will look like this year.