When you break it down, logistics fall onto the employees. They’re the ones who are picking, packaging, kitting, unloading, and doing every other job imaginable in the warehouse. A lot of responsibility rests on their shoulders to do their jobs correctly. To really make logistics smooth, your employees have to work together like a well-oiled machine.
Todd Lough—Director of MKM’s Store Delivery in Ohio, Pennsylvania, and West Virginia—works to keep his customers at ease, assuring them their product will arrive exactly when planned so they don’t have to worry about that part of their business. They shouldn’t have to worry about distribution. By collaborating with the upper management of his clients, as well as their store managers, he’s able to oversee the entire process, from shipment to delivery. That’s why he encourages prospective customers to tour his site and to see the equipment and processes, so they can have full confidence in MKM’s ability.