Blog

10 Retail Ecommerce Fulfillment Trends for 2015

Posted by Maeghan Hurley on Mon, Feb 16, 2015 @ 02:07 PM

Retailers, we’re entering uncharted territory in ecommerce fulfillment. Consumers today have higher expectations for their customer experience than ever, and it’s up to you to meet them. How can you stay ahead of the curve and keep your customers happy? 

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Topics: Omnichannel, E-commerce, Dim Weight

How Mobile Screen Size is Changing Ecommerce

Posted by Maeghan Hurley on Thu, Nov 06, 2014 @ 09:24 AM
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Topics: Omnichannel, Fulfillment, Distribution, E-commerce

How omnichannel will impact material handling

Posted by Kristen Melendez on Tue, Feb 04, 2014 @ 10:00 AM

In previous blog posts we have talked about the complexities of serving retail store distribution and direct to consumer fulfillment from the same distribution center. While it may sound ideal from an inventory perspective the complexities of facility design and system implementation are plentiful. However, supply chains are evolving to better serve the demands of our multi-channel world, as covered by this article in Supply Chain Quarterly. 

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Topics: Omnichannel, Retail, E-commerce

Retail Chains - OfficeMax launches in-store pickup of online orders - Internet Retailer

Posted by Kristen Melendez on Thu, Nov 15, 2012 @ 07:01 AM
I found this article, and thought it might be interesting to any retailers who want to allow customers to order online and pick up orders at the store the same day. While the concept seems simple, there are many moving parts and potential barriers to success.



The implementation of this starts with integrating store and online systems so that you can determine whether or not all items the customer would like can be filled at the local store.



The second part of this is managing a process that will alert in store associates to a new order and determining the best way to manage the order releases to meet customer expectations yet still perform the work efficiently. Then, the order needs to be picked (from either open stock or back-room) and prepared for customer pick-up. Lastly, the merchandise needs to be accounted for as sold (order fulfilled).



What are your thoughts about allowing customers to order online and pick-up their order at the store within hours?



Retail Chains - OfficeMax launches in-store pickup of online orders - Internet Retailer



Looking for additional resoruces or have questions about MKM Distribution? Please email [email protected] or call (317) 334-7900.
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Topics: Logistics, Omnichannel, Fulfillment, Online Orders, E-commerce

The supply chain of 2020 will look radically different from the one we know today. Why? E-commerce

Posted by Kristen Melendez on Thu, Nov 08, 2012 @ 07:39 AM
I just wanted to share an interesting article about the impact of e-commerce growth and changing customer dynamics on today's supply chain.  Your comments on this topic would be great to hear!

"Get ready to say goodbye to the supply chain as we know it"
By Mitch Mac Donald
DC Velocity


Looking for additional resoruces or have questions about MKM Distribution? Please email [email protected] or call (317) 334-7900.
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Topics: Omnichannel, Retail, E-commerce

Brick-and-Mortar Retailers Preparing for an Online Christmas

Posted by Kristen Melendez on Fri, Oct 26, 2012 @ 04:31 AM
One of the strategies in offering more variety to online shoppers is making in-store merchandise available online and having those orders fulfilled by the store.  I think the question still remains, is this a viable option?

Shipping from stores can have benefits when all forces align, but what is the impact of subpar performance? The likelihood of a delayed shipment from the store is far greater than from a DC, and not by the fault of the associates. For example, merchandise is frequently moved by shoppers, shoplifting will cause inaccurate inventory, negotiating later parcel pick-up will be more difficult at the store level, and shipping systems need to be installed and integrated at the store level. What is in place at the store to (1) help the associate locate misplaced merchandise (2) Notify customers - in a timely manner - that the item they ordered is not available (3) process order as filled in the system, deduct it from store inventory, notify customer an order has shipped and (4) ensure shipping materials are adequately stocked at each store?

To add to that when making in-store merchandise available online, a customer could order 5 different items and receive shipments from up to 5 different locations. What business rules can be systematically implemented to reduce or eliminate these occurrences? 
Looking for additional resoruces or have questions about MKM Distribution? Please email [email protected] or call (317) 334-7900.
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Topics: Store Fulfillment, Omnichannel, Shipping, Online Orders, E-commerce

Fulfillment/Delivery - U.S. Postal Service will test same-day delivery for e-retailers - Internet Retailer

Posted by Kristen Melendez on Tue, Oct 23, 2012 @ 06:04 AM

Another advancement in the rush to provide same day delivery for customers.

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Topics: Logistics, Omnichannel, Retail, Fulfillment, E-commerce

A Network Design is Never Done

Posted by Kristen Melendez on Wed, Oct 17, 2012 @ 02:03 AM
This article, "A Network Design is never Done" by James A. Cooke, highlights the importance of continually analyzing supplier relationships and customer needs to identify changes that adversely impact your Supply Chain operation.  Assumptions made when a network was designed may quickly change, as is especially the case with the current retail landscape rapidly trending toward excellence in omni-channel sales.  I am interested to hear your thoughts on the beneficial roles that third party logistics provider play within your supply chain. You can comment directly to this blog or email me at [email protected].
Looking for additional resoruces or have questions about MKM Distribution? Please email [email protected] or call (317) 334-7900.
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Topics: 3PL, Supply Chain, Omnichannel, Retail, E-commerce