You never want a product showing up damaged to your customer’s door, but it’s sometimes a reality of ecommerce. Whether it’s a clumsy delivery person dropping the package or a parcel delivery company’s machine flipping it in a way it shouldn’t be, damage happens. But, of course, there are ways to prevent against damage: namely, the packing materials you or your 3PL partner uses. Do you know what’s going in the box?
The trucking industry has changed over the last couple years due to massive layoffs, a lack of available drivers, and a shift from long routes to more local routes. With these changes, retailers are seeing changes in the way drivers operate and how they conduct business. Now, more is expected from drivers, they play a larger role in B2B and B2C, and new regulations are in place that might affect their delivery. Here’s a run-down of how these changes affect drivers and what you should expect.
There is a reported shortage of 30,000 drivers in the United States today, and with an influx in ecommerce and mobile purchasing, the need for reliable, young truck drivers is growing. Fact is, the idea of a “truck driver” is changing, and as more and more young people go to college rather than trade school, they fail to realize how lucrative and reliable a truck-driving job can be.
When a retailer is searching for a 3PL, one main item of consideration ought to be business continuity. But while many 3PL providers market themselves as “technology companies,” and claim that their systems lead to fewer missed orders, what do they do when their system crashes? Are they able to stay on schedule? MKM boasts its ability to keep operations running even in the face of a system crash or other disruption. MKM maintains business, doesn’t miss orders, and keeps running on track.
Free shipping has become the white whale that online customers chase—but unlike the famous white whale, free shipping is often attainable for them. Amazon Prime set the bar, and now, more and more ecommerce retailers are offering some kind of option to alleviate the problem of losing customers when you tack on shipping and handling fees. The shipping price, which is rarely in your control even with some kind of deal with a parcel company, can make a customer abandon his or her shopping cart entirely.