Giorgio Guglielmi is the Vice President of Store Delivery for MKM. He mitigates truck breakdowns and delays, and ensures drivers are professional and punctual. On top of that, his main concern is getting the job done for the customer—no matter what it takes. He began his over ten-year relationship with MKM in the warehouse where he learned the importance of getting trucks loaded, on the road, and to their destination without hiccup or delay.
The trucking industry has changed over the last couple years due to massive layoffs, a lack of available drivers, and a shift from long routes to more local routes. With these changes, retailers are seeing changes in the way drivers operate and how they conduct business. Now, more is expected from drivers, they play a larger role in B2B and B2C, and new regulations are in place that might affect their delivery. Here’s a run-down of how these changes affect drivers and what you should expect.
Drivers aren’t just driving anymore. It takes more than just delivering boxes and unloading them. Drivers are offering a lot more services—things that aren’t necessarily in their job description, but things that are important to retailers. That may mean taking out the trash from a delivery, or a number of other things. As a retailer, here are a few things you can expect from white glove delivery.