The All-in-One Provider

Posted by Maeghan Hurley on Thu, Jul 03, 2014 @ 09:22 AM
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Topics: 3PL, Logistics, White Glove Delivery, Distribution, E-commerce, Value Added Services

MKM Spotlight: Giorgio Guglielmi

Posted by Kristen Melendez on Fri, Apr 18, 2014 @ 01:21 PM

Giorgio Guglielmi is the Vice President of Store Delivery for MKM. He mitigates truck breakdowns and delays, and ensures drivers are professional and punctual. On top of that, his main concern is getting the job done for the customer—no matter what it takes. He began his over ten-year relationship with MKM in the warehouse where he learned the importance of getting trucks loaded, on the road, and to their destination without hiccup or delay.

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Topics: White Glove Delivery, Retail, Customer Service, Drivers

How the Job Expectation of a Truck Driver Has Changed

Posted by Kristen Melendez on Thu, Mar 20, 2014 @ 09:37 AM

The trucking industry has changed over the last couple years due to massive layoffs, a lack of available drivers, and a shift from long routes to more local routes. With these changes, retailers are seeing changes in the way drivers operate and how they conduct business. Now, more is expected from drivers, they play a larger role in B2B and B2C, and new regulations are in place that might affect their delivery. Here’s a run-down of how these changes affect drivers and what you should expect.

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Topics: White Glove Delivery, Customer Service, Shipping, Drivers

White Glove Delivery – Specialty Retail

Posted by Kristen Melendez on Tue, Jan 21, 2014 @ 08:58 AM

Drivers aren’t just driving anymore. It takes more than just delivering boxes and unloading them. Drivers are offering a lot more services—things that aren’t necessarily in their job description, but things that are important to retailers. That may mean taking out the trash from a delivery, or a number of other things. As a retailer, here are a few things you can expect from white glove delivery.

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Topics: White Glove Delivery, Retail, Customer Service